Free shipping options on orders over 39,90 €
30-day return policy
Pay by invoice – 30 days
Register your case in the return portal.
Choose the product and specify the reason for the return or complaint.
Follow the instructions you receive after registration. You will then receive a digital return shipping label or QR code to use upon submission.
Pack the item properly and leave the package at the chosen agent.
The return fee is deducted from the refund/credit. You do not need to include any extra information in the package – your return is linked to your registered case.
When you register your return, you receive a confirmation email with information about which products are registered for return and an estimated refund.
When we have received and processed the return, a new email is sent with information about which items have been approved and updated payment information.
Invoice (Walley): You receive an updated invoice via email. If you have already paid the invoice, the amount will be refunded to the same account or card used for the payment.
Card or direct payment: The refund is made to the same card or account used at the time of purchase when the return has been processed.
The cost for the return is 9,99€ and is deducted from the refund/credit.
