Free shipping options on orders over 39,90 €
30-day return policy
Pay by invoice – 30 days
1.1
Sportshopen Member is a loyalty program for the concepts under Swedemount Sportswear & Fashion AB (Sportshopen.com). As a member, you have the opportunity to receive benefits, earn points, and get bonuses based on your purchases.
1.2
We created Sportshopen Member to reward and support our most loyal customers. For example, all purchases generate points, and by analyzing your purchases as a member, we can tailor offers based on relevant products and benefits.
1.3
These membership terms apply between you, as a private individual, and Swedemount Sportswear & Fashion AB, organization number 556437-2521, Box 125, 457 02 GREBBESTAD, Sweden. By registering as a member, you agree to these terms and conditions.
1.4
The membership terms may be updated. In the event of major changes, we will send the updated terms to your registered email address. If you do not accept the changes, you always have the right to terminate your membership.
2.1
It is free to become a member of Sportshopen, and you must be at least 18 years old. Your membership becomes active once you have accepted our terms and conditions. If you have several membership accounts, we reserve the right to merge them into one. Only private individuals can apply for membership in the customer club.
2.2
To take advantage of offers from Sportshopen, you need to log in to My Pages online or identify yourself in-store.
2.3
Membership is personal and non-transferable. Because the membership is personal, you may be asked to identify yourself at checkout to access your member benefits and register your purchases. You can verify your membership with a valid ID.
2.4
Please be cautious when identifying yourself. Always hand your ID directly to our store staff.
2.5
Sportshopen reserves the right to deny membership if a person has previously been suspended or blocked in accordance with section 8.3.
3.1
As a member, you earn points when your purchases are registered at Sportshopen.
3.2
Members earn points on all registered purchases, both in-store and online. At Sportshopen, you earn 1 point per Swedish krona.
*Purchases of gift cards, Farmor Ellen, parking spaces, padel and activity fields, payments with bonus checks, shopping bags, shipping fees, and administrative costs do not generate points.
3.3
For in-store purchases, your points are registered immediately at checkout. For online purchases, your points are registered once the goods leave our warehouse.
3.4
We make no distinction between discounted products and regular-priced items. However, redemption of bonuses, purchase of gift cards, purchases at the Farmor Ellen restaurant, parking spaces, padel, activity fields, shopping bags, shipping costs, and administrative fees are not point-earning transactions.
3.5
Points for purchases can be retroactively registered by making a return in-store and repurchasing with a registered membership. You can also contact our customer service:
Phone: +46 52 54 44 00
Email: [email protected]
Always remember to register your membership when shopping online or in-store.
3.6
Points are valid for 12 months from the date they are earned.
3.7
In the event of a return, Sportshopen will deduct the points associated with the returned goods on the return date, regardless of the purchase date.
3.8
Your collected bonus points and bonuses can only be viewed by store staff or by contacting customer service.
4.1
When you reach a certain points threshold, you will receive a bonus voucher within 30 days, which can be used for your next purchase. Your bonus voucher is valid for 6 months from the activation date. See the points scale for bonus vouchers below:
Corresponds to 2% return. The bonus check can be used once and is valid in store.
| Points | Bonus |
|---|---|
| 1,250 points | 2,50€ |
| 2,500 points | 5€ |
| 3,750 points | 7,50€ |
| 5,000 points | 10€ |
4.2
Bonus vouchers can only be redeemed in-store (excluding gift card purchases). A valid ID may be required for redemption.
4.3
To provide your bonus, we need to process your personal data to ensure that you receive the correct number of points and the bonus you are entitled to.
5.1
When you become a Sportshopen Member, you can create a user account at Sportshopen.com. If you choose to create an account, you will be able to use our services more conveniently. On My Pages, you can for example:
View and edit your personal details
Access your order history
Receive member benefits
5.2
To create a user account and access the benefits we offer, we need to process your personal data.
6.1 Unique Offers and Discounts
6.1.1
We want you, as a member, to feel valued and unique. We always strive to provide offers and discounts we think you’ll appreciate. To provide unique offers and discounts, we process personal data such as your name, contact details (email and mobile number), purchase history, stated interests, and click history (e.g. products you have viewed, articles you’ve read on our website, or engagement with Sportshopen ads on social media). Processing this data is necessary to improve the discounts you receive and to provide personalized offers.
6.1.2
Based on this information, we conduct analyses that may result in you being placed in a customer group (known as a customer segment) or being assigned a unique member profile. Together with your membership level, these insights form the basis for your personalized offers and tailored benefits. For example, you may receive special deals on products we believe you’ll enjoy, at your preferred store. Different members may therefore receive different offers and discounts.
6.2 Digital Communications
6.2.1
As a member, you will also receive our newsletter digitally. Digital communications may include emails, SMS, or targeted ads on social media. To provide this, we need to process personal data such as your mobile number, email address, and purchase history. This information enables us to communicate with you and send personalized offers and benefits.
7.1
To ensure you can enjoy your benefits and stay informed about your membership or other exciting updates, we will communicate with you through various channels. These may include email, SMS, postal mail, social media, or similar platforms.
8.1
These terms come into effect when you register as a member and remain valid until further notice.
8.2
You can end your Sportshopen membership at any time by contacting our Customer Service. If you terminate your membership, or if Sportshopen terminates it under section 8.3, you will lose your accumulated points, any earned bonuses, and the services linked to your membership.
8.3
Sportshopen reserves the right to unilaterally block or exclude a member without prior notice in the event of misuse, inactivity for more than 36 months, violation of these terms, fraud, or similar behavior.
9.1
Sportshopen is not responsible for losses or damages caused by technical errors, reduced functionality, or other similar issues related to your Sportshopen Member account. This does not apply to liability that cannot be excluded under mandatory legislation.
10.1 Our Processing of Personal Data
10.1.1
To fulfill our obligations under these membership terms, we must process your personal data. The ways in which we process your data are outlined in these terms. For more detailed information, please refer to our Privacy Policy.
10.1.2
In the Privacy Policy, you can read more about the purposes for which we use your personal data, the legal basis for processing, which companies may have access to your data, how long we retain it, and full details about your rights.
10.2 Your Rights
10.2.1
We only process your personal data when necessary to fulfill our obligations to you as a member. We value your privacy and would like to remind you of some of your rights:
You can object to our direct marketing at any time.
You can terminate your membership at any time.
10.2.2
If you choose to end your membership, we will delete the personal data linked to it. Even after termination, we may continue to process certain personal data if required by law (e.g. transaction data under accounting regulations) or if we have legitimate reasons (e.g. processing anonymous data for business development purposes).
Do you have questions about Sportshopen Member? You are always welcome to contact Sportshopen Customer Service at:
Email: [email protected]
Phone: 0525-44400
International calls: +46 525-44400
You can email us anytime — we reply as soon as possible.
You can reach us by phone on weekdays, Monday to Friday, between 10:00–15:00.
Please note that deviations may occur; for example, during public holidays you cannot reach us by phone. During major holidays and Black Week, response times may be slightly longer due to high demand.
