Do you want to return or claim a product? Easily register your case via our return portal. You need your order number and the email address used at purchase.
Register your case in our returns portal and select the product it concerns. Then indicate whether it is a return or a claim, as well as the reason for the case. Once the registration is complete, you will receive instructions on how to proceed, together with a digital return shipping label or QR code to use when dropping off the parcel. Pack the item securely and then drop off the parcel at your chosen service point.
The return fee is deducted from the refund/credit. You do not need to include any extra information in the package – your return is linked to your registered case.
When you register your return, you receive a confirmation email with information about which products are registered for return and an estimated refund.
When we have received and processed the return, a new email is sent with information about which items have been approved and updated payment information.
Invoice (Walley): You receive an updated invoice via email. If you have already paid the invoice, the amount will be refunded to the same account or card used for the payment.
Card or direct payment: The refund is made to the same card or account used at the time of purchase when the return has been processed.
The cost for the return is 9,99€ and is deducted from the refund/credit.
